Built and scaled two new service lines: a Public Safety Consulting practice serving Fire/EMS agencies and an Online Learning business line delivering digital professional development to educators.

• Led strategy, design, and implementation from concept through launch, including market analysis, service model development, pricing strategy, and operational frameworks.

• Developed strategic partnerships, cultivated long-term client relationships, and guided business development efforts to drive expansion.

• Built and trained multidisciplinary teams and managed complex, high-stakes state and federal client engagements to ensure quality, scalability, and long-term impact.

Revolutionized the performance monitoring process for school districts by leading the design of a web-based monitoring system for a State Education Agency.

• Transformed a paper-heavy manual workflow into a digital platform that streamlined data collection and analysis, improved transparency, and tracking of school district performance across the state.

• Collaborated with education leaders, IT developers, and subject matter experts to translate business rules into functional requirements.

Spearheaded creation of an online professional learning platform that digitized educator training delivery.

• Collaborated with cross-functional teams including instructional designers, technology developers, and content partners to translate educational needs into functional system requirements.

• Oversaw end-to-end development lifecycle; from requirements gathering and wireframing to testing, launch, and user adoption.

• Developed user training and support resources to drive adoption.

Facilitated a governance and policy modernization initiative for a global foundation to strengthen oversight, accountability, and risk management.

• Engaged department heads and functional leaders through interviews and working sessions to surface insights, assess current state gaps, and needs.

• Drafted the policy governance framework, processes, and technology alignment recommendations to support implementation and adoption.

Led the end-to-end strategic planning process for multiple municipal fire departments in partnership with fire chiefs and department leadership. Facilitated stakeholder engagement sessions, community surveys, and structured interviews to capture diverse input from staff, city officials, and the public.

• Oversaw project planning, data analysis, and synthesis of findings into actionable goals and performance measures.

• Collaborated closely with subject matter experts to translate technical insights into a clear, community-aligned strategic plan guiding operations, staffing, and future investments.

Managed a comprehensive multi-year organizational assessment and optimization study for a large metropolitan government agency.

• Oversaw all aspects of project management, stakeholder engagement, and coordination with technical subject matter experts to analyze staffing, operations, and service delivery performance.

• Designed and facilitated data collection, multi-language community input surveys, community input meetings, and participated in stakeholder interviews.

• Collaborated with SMEs to synthesize analysis into a final report of findings with actionable recommendations to improve efficiency, resource alignment, and long-term sustainability.